Become Most Loved
Rewarding the top-rated and most reliable merchants on DoorDash.
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The benefits of being Most Loved
Most Loved merchants will be eligible for more in-app visibility, recognition, and other exclusive perks.
Better visibility
You'll be eligible to be featured in the Most Loved carousel on DoorDash's homepage, which means more potential orders.
Recognition
A Most Loved banner and icon badge will be shown on your store page, showcasing your top-rated performance.
Operational excellence
Stand out to customers who look for top-rated and reliable merchants in their area.
How to become a Most Loved merchant
Merchants who meet these qualifying criteria can be considered Most Loved.
25+ lifetime orders
Overall lifetime rating of 4.5+
Uploaded logo & header images to store page
Similar menu prices to in-store pricing
Meet monthly and annual performance goals
Monthly Performance Goals
Less than 1.1% avoidable cancellation rate each month
Measures orders that were cancelled for reasons within your store’s control.
Learn more
Less than 2% missing or incorrect rate each month
Measures orders reported with missing or incorrect items.
4.5+ lifetime rating requirement
The average lifetime rating for your store since joining DoorDash.
Learn more
Track your progress
Want more information on your store’s performance? You can view your performance metrics at any time in the Merchant Portal.
Log in to check your progress"My sales are up about 25 to 30% since being awarded Most Loved. When all the hard work pays off, that’s nice."
Emad Jandali
Owner, Damas Mediterranean Grill
Read the story
Frequently asked questions
The Most Loved recognition highlights top-rated and most reliable merchants on DoorDash. Earning this recognition helps your business stand out in the DoorDash app, gain customer trust, and showcase operational excellence.
Better visibility: Eligibility to be featured in the Most Loved carousel on DoorDash’s homepage, helping drive more potential orders.
Operational excellence: Visibility among customers looking for reliable, highly rated stores in their area.
Customer trust: DoorDash customers often look for stores marked as reliable and top-rated.
To be considered Most Loved, your store must meet all of the following:
25 or more lifetime orders
A lifetime average rating of 4.5 stars or higher
Uploaded logo and header images on your store page
Menu prices that closely match in-store pricing
Meet all monthly performance goals
No application is required. DoorDash automatically reviews Marketplace performance data to identify merchants that meet the Most Loved criteria.
To remain eligible, your business must:
Keep avoidable cancellations under 1.1%, meaning fewer than 1.1% of orders canceled for reasons within your control.
Maintain a missing or incorrect item rate below 2%.
Sustain a lifetime average rating of 4.5 or higher.
Your lifetime rating reflects every customer review since joining DoorDash—your long-term reputation.
Your monthly rating is based on reviews from the most recent 30 days, providing a short-term snapshot.
Note: Average monthly ratings are temporarily paused and excluded from Most Loved qualification.
You can log in to the Merchant Portal at any time to view your performance metrics and see your Most Loved status.
Performance is evaluated monthly, and recognition is based on meeting the program’s eligibility metrics during each review cycle.
You can monitor your store’s performance, including cancellation rates, ratings, and item accuracy, anytime in your Merchant Portal.
Yes. Custom ratings are moving from a star system to emojis to make giving and receiving feedback simpler and more intuitive for merchants and customers alike. Learn more.