When you partner with DoorDash, your business can reach more customers and grow sales. In fact, a recent DoorDash survey found that a majority of merchants say that without DoorDash, their customer growth (91%), overall revenue (86%), revenue growth (85%), and profit margins (64%) would have been lower.
This guide explains how to sign up for DoorDash as a merchant, complete onboarding, set up your store, and begin taking orders in no time.
How do I sign up for DoorDash with my store?
Getting started is simple:
Get started by filling out this form or contacting sales.
Input the details below, or wait to be contacted by the DoorDash for Merchants team.
What is the DoorDash merchant signup process?
During signup, you’ll be asked to:
Create a DoorDash account (name, email, password)
Choose an order method (DoorDash Tablet, Point of Sale, or email/phone)
Set DoorDash store settings (hours of operation, address, and more)
Add DoorDash menu items for customers to browse
Incorporate menu photography to optimize your menu and increase sales
Select the pricing plan (Basic, Plus, or Premier, depending on your marketing and reach goals)
Connect your bank account to receive payments
Make sure you have the following information handy during the signup process:
Legal Business Name
EIN Number (GST/HST Number in Canada)
Business Owner Name
Business Owner Date of Birth
Routing Number
Account Number
How do I activate my DoorDash tablet?
If you choose a DoorDash tablet to receive orders:
Expect a device within 7 days of your confirmation email.
Follow the tablet setup guide.
Tap Review My Menu to ensure items and pricing are accurate.
Tap Open My Store to begin receiving orders.
How do I integrate my point-of-sale (POS) system with DoorDash?
DoorDash integrates with leading systems like Toast, Square, and Deliverect. Follow How to Integrate your POS with DoorDash for step-by-step instructions.
How do I go live and start receiving orders?
When you and your staff are ready to begin receiving orders, you’ll go-live within the app. Here are a few best practices:
Keep your menu and hours updated and confirm orders when they come in to ensure Customer orders don’t get cancelled.
Order accuracy: Double check orders so you catch any special instructions and don’t miss items, and use bag stickers to ensure contents stay in the bag during delivery.
Delivery time: Input accurate food prep times, consider designated Dasher parking, and create food pickup areas to reduce the amount of time Dashers wait for food.
If you’re unsure how to manage your incoming and live orders, take a look at our article on How to Manage Orders on DoorDash.
How do I review my sales?
You’ll receive payments from DoorDash every Thursday for the prior week.
You can opt into daily deposits at no charge.
Use the Merchant Portal’s Reporting tab to review orders, payments, and trends.
If you want to dive deeper into your order history, payments, and more, check out How to Utilize DoorDash Reporting.
How can I contact DoorDash Merchant support?
If you need help, head over to the Learning Center.
If you still need help, check out our article on How to Contact DoorDash Merchant Support.
Support is available 24/7 in the U.S., Canada, Australia, and New Zealand.
How do I deactivate my store?
If you need to pause or deactivate your store and do not use a DoorDash tablet:
Contact merchant support to request a deactivation.
Fill out your store information.
Select Account Support in the Category dropdown.
Briefly detail your request to deactivate.
Submit the form.
If you need to pause or deactivate your store and do use a DoorDash tablet:
Go to DoorDash Merchant Support.
Fill out your store information and select Account Support.
In your message, mention that you use a DoorDash Tablet and would like to deactivate your store.
Follow the return instructions in the confirmation email — you’ll be asked to send back your tablet device.
Once your request is processed and the tablet is returned, your store will be deactivated.
Before you deactivate
If you’re deactivating due to slow sales or operational changes, you might consider:
Temporarily pausing orders instead of full deactivation.
Adjusting your pricing plan (Basic, Plus, or Premier) to find the right balance of cost and reach.
For help deciding, visit Compare DoorDash Pricing Plans. If your needs change over time, you can always adjust your store settings, pause orders, or reactivate your account when you’re ready. DoorDash is built to grow with your business.
Once you’re set up, you’ll be ready to start taking orders from customers and expanding your reach.
Get started with DoorDashHave questions about logging in? Head over to How to Log In to the Merchant Portal.
