Repeat Customers
Learn how to get more orders and larger orders from current customers
How Do DoorDash Ads and Promotions Work in the Merchant Portal?
DoorDash Ads and Promotions are paid marketing tools you can manage in the Merchant Portal. Ads increase your store's visibility in search and browse results, while Promotions offer discounts or deals to customers. This article explains the available campaign types, how pricing works, and how to set up and manage campaigns.
How to Create Smart Campaigns in the Merchant Portal
Learn how to create Smart Campaigns in Merchant Portal, manage BOGO rules, migrate existing campaigns, and view Campaign Reporting performance.
Activate Online Ordering on Your Website
Online Ordering lets you accept commission-free* pickup and delivery orders directly from your website and other owned channels. Here’s how to activate Online Ordering, publish your ordering link on your website, Google, and Yelp, and ensure customers can easily find and place orders through your business's online profiles.
How Do I Enable DashPass for My Store?
DashPass is a DoorDash customer membership program. If your store is enrolled in an eligible partnership package, DashPass can be enabled automatically or added through the Merchant Portal. This article explains what DashPass is and how to enable it for your store.
How to Prevent Avoidable Cancellations
Avoidable cancellations are orders canceled for reasons within your store's control — such as inaccurate hours, out-of-stock items, or delayed order confirmation. This guide explains what counts as an avoidable cancellation, how to find your rate, and how to reduce it.
How Do I Reduce Avoidable Dasher Wait Time?
Avoidable Dasher wait time is the extra time Dashers wait at pickup after your stated prep time has passed. Keeping this low helps deliveries run smoothly, improves customer satisfaction, and reduces friction at pickup. You can track your avoidable wait time in the Merchant Portal and take simple steps to reduce it.